If you have a question or something isn't working, email us. Tell us your device model, its OS version, and what you were doing when it happened, and we can find it faster.
On this device. Deleting the app or clearing your browser data deletes your logs too, so save a backup file in Settings → Backup · export.
If you turn on Settings → Share with family, your logs are kept on our server in Japan to stay in sync with your family's devices. If you don't, your logs never reach the server. Your child's photos stay on this device either way.
On your current phone, go to Settings → Backup · export → Export to file and save the backup file. On the new phone, open the same menu and tap Choose backup file. If you use Share with family, you can also sign in or enter your recovery code under Share with family on the new phone.
Go back to the app, or open Settings → Ads and tap Restore purchase. If the ads are still there, email us.